Duty Ops Manager - #1119058

Roles and Responsibilities

-        Supervise and coordinate all facility operations during assigned shifts, ensuring smooth and effective service delivery.

-        Act as the main liaison between facility management, contractors, and building users for operational matters.

-        Monitor and manage the performance of on-site teams (technicians, cleaners, security, etc.), ensuring adherence to SOPs and safety standards.

-        Respond promptly to incidents, emergencies, and service requests, ensuring timely resolution and escalation when necessary.

-        Conduct routine inspections of the facility to identify maintenance needs, safety hazards, and compliance with regulations.

-        Maintain accurate records of incidents, maintenance activities, and shift handovers.

-        Support the implementation of operational policies, procedures, and improvement initiatives.

-        Ensure compliance with all legal, regulatory, and contractual requirements.

-        Prepare and submit shift reports, including recommendations for process improvements.

-        Foster a positive and productive work environment, providing guidance and support to team members.

Minimum Qualifications & Experience

-        Diploma or Degree in Facilities Management, Engineering, Building Services, or a related discipline.

-        At least 5 years of relevant experience in facility or operations management, with prior supervisory or managerial responsibilities.

-        Strong knowledge of building systems, maintenance processes, and workplace safety.

-        Excellent communication, leadership, and problem-solving skills.

-        Ability perform rotating shift, including weekends and public holidays, as required.