Customer Service Officer - #1119050
Certis
Key Responsibilities
- Address and resolve customer, member of public inquiries and complaints via phone, email, and chat.
- Provide accurate information about the venues and services.
- Follow up with customers to ensure their issues are fully resolved.
- Maintain customer records and update account `information as needed.
- Collaborate with other departments to resolve complex customer issues.
- Provide feedback on the efficiency of the customer service process.
- Meet or exceed performance metrics related to customer service.
- Train new staff on customer service techniques and skills.
- Ensure compliance with company policies and procedures.
Minimum Qualifications & Experience
- High school diploma or equivalent; diploma or degree in business administration or related field is an advantage.
- Proven customer service experience.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to handle stressful situations with professionalism.
- Attention to detail and accuracy in data entry.
- Familiarity with customer service software and tools
- Ability to multitask and manage time efficiently.
- Empathy and a customer-centric approach.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Accountant / Senior Accountant
