Customer Relation Executive - Bukit Panjang (URGENT) - #1118971

Job Responsibilities

• Attend to walk-in customers

• Respond to customers’ enquiries, messages and email promptly and professionally

• Manage collection of course fees and handle day-end closing

• Handle students’enrolment, refund and discontinuation matters

• Schedule classes for teachers

• Handle complaints and provide appropriate solutions to customers

• Follow up with customers to resolve issues and concerns

• Maintain outlet stationery and pantry supplies

• Support daily centre operations

• Other admin duties as assigned by the supervisor

Qualification & Experience

• Strong interpersonal skills and able to interact with  people at all levels

• Excellent people management and teamwork

• Customer service oriented

• Excellent oral and written communication skills

• Polite and pleasant personality

• Able to work on weekends

• Mandarin Speaking is preferred (to communicate with customers)

• Singaporeans/SPR Preferred