West - Assistant Outlet Manager/ Outlet Manager - #1118882

Responsible for outlet operations. Perform ordering of non-food items, monitor and control operational costs, ensure maximum customer satisfaction and handle all staffing issues e.g. appraisal, promotion, hiring, etc. May also plan marketing strategies with Area Manager.

Responsibilities

• Monitors outlet’s expenses, ensuring all costs are within budget. Feedback regularly to Management about discrepancies/adjustments in budgets.

• Assist Area Manager to develop market positioning and ensure that advertising, promotions, food, and prices are consistent with and communicate that positioning to the staff. 

• Maximize sales potential of outlet through local store marketing.

• Control labour costs through sound scheduling and improving employee productivity through training and better kitchen and dining room layouts.

• Ensure that every staff understand their duties and responsibilities. 

• Oversee all staffing issues including areas like motivation, recruitment, discipline, and training.

• Plan staff schedule in advance and ensure that there are enough staff for service and kitchen operations.

• Supervise cash flow and handle petty cash payments.

• Develop and help to implement cashier and administrative systems.

• Make every effort to let customers feel welcome with friendly and uncompromising service. Ensure all service crew follow likewise.

• Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.

• Supervise operations in outlet and serve customers when required.

• Handle cashiering when others are not available. Tally cash register and bank in cash daily.

• Handle customer complaints, maintaining good customer relationships.

• Review ordering of food for the week. Control food cost by minimizing wastage during food preparation and over-stocking.

• Review customer feedback and channel this back to Assistant Outlet Chef or Outlet Chef

• Ensure that high standard of hygiene is maintained in the kitchen.

• Any ah-hoc duties assigned by Management.

Requirements

• Experience in F&B industry

• Able to perform extended shift duties; weekends & public holidays

• Enjoys interacting with people and servicing customers

• Possess good communication skills

• Able to lead, manage and motivate outlet staff

• Always keen to get feedback for improvement

• Is matured and shows good leadership skills

Other Information

• Attractive remuneration/ benefits

• Location: CCK / West Mall / Fusionpolis / HarbourFront / JEM