Customer Service Executive (Operations Coordination) - #1118840

• Globally Recognized Company

• Competitive Rewards and Benefits

• Career Growth and Development Pathways
  

Requirements:

• Respond promptly and professionally to customer inquiries, service requests, and complaints

• Handle customer feedback or complaints and follow up to ensure resolution

• Serve as the first point of contact for customers via phone, email, and in-person interactions

• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team

• Monitor and manage collection schedules and purchase order

• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer

• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements

• To update customer database in respect of customers and potential customers

• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request
  

Responsibilities:

• Diploma or higher qualification in a relevant field

• Minimum 2 years of relevant working experience preferred

• Strong adaptability, analytical, and problem-solving skills

• Excellent communication skills with a pleasant and professional demeanor
  

How to Apply:

Interested candidates, please submit your updated resume in MSWORD format by using Apply Now button

*We regret only shortlisted candidates will be notified.*

Important Note: MMC Success Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Cheah Man Cheng

Registration Number: R22107862

EA License No: 22C1107