Corporate Banking Call Agent (Office hours) - #1118586

PERSOL


Date: 1 day ago
District: Changi
Salary: $2,800 - $3,800 / month
Contract type: Full time
Work schedule: Full day
PERSOL

Working hours: Rotational shift, Mon – Sun

Shift Pattern:

  1. 830am to 530pm/

  2. 845am to 545pm/

  3. 1030am to 7.30pm/

  4. 1130am to 8.30pm

Location: Changi OR Jurong East 
Contract: 6 months (renew/convertible)
Working Days: 4 Weekday + 1 Weekend

Note: 2 months training (training most likely will be at Changi)

Interact with internal & external customers to answer customers queries related to Corporate Banking products.

  • Maintaining a positive, empathetic, and professional attitude toward customers.

  • Responding promptly to customer inquiries on general and transactional enquiries

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer requests.

  • Customer outreach to encourage the use of digital services.

  • Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

  • Collaborate with stakeholders to resolve all customer queries and requests.

  • Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.

  • To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.

  • To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues.


Requirements:

  • Call Centre experience is an advantage

  • Great interpersonal & positive attitude

  • Proficient in MS Office


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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)  

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