Operations Admin Assistant - #1118446

• Represent the Company in a professional manner as a front line employee

• Identifying and responding to customers’ needs by providing technical advice

• Work as a team with internal and external stakeholders like customers, contactors, workshop

• Prepare quotation and raise Work Orders accordingly.

• Raise job orders to workshops & contractors

• Liaise with controllers & contractors on service/repair quality and price of work

• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers

• Update the service/repair schedule and vehicle collection with customers

• To perform basic investigation into customers’ complains and rectify the problems by coming up with recommendation within guidelines

• Escalate more pressing issues to Supervisors

• Performs ad hoc duties as assigned by Supervisors

Requirements

• Singaporeans only

• Minimum GCE N Level

• 1-3 years of customer service / admin experience in automotive industry/workshop preferred

• Able to speak English and Chinese to liaise with Chinese speaking stakeholders

• Good interpersonal skills, proactive, independent with positive attitude, good team player and able to communicate with all levels of staff

• Proficient in MS Office - Microsoft Word, Excel and Outlook.