Customer Service Executive (ticketing system | Spare part department) - #1117983

Position: Customer Service Executive
Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,500 +OT pay

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.

• Handle customer enquiries efficiently and escalate issues promptly when required.

• Perform sales order management for customers.

• Perform allocation of stocks and arrange delivery for customers’ orders.

• Conduct regular meetings with customers for close communication.  

• Perform problem solving to value-added customers.

• Extract and tabulate data for monthly reporting.

• Collaborate with internal teams to ensure timely resolution of customer issues.

• Promote or recommend new products to existing customers.

• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.

• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.

• Experience in handling customers’ inquiries and claims by emails and phone calls.

• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.

• Experience in SAP will have an added advantage.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

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