Desktop Engineer - #1117768

Working days: 5 Days

Working hours: Shift (8am to 8pm / 8pm to 8am) OR Office Hours

Contract: 2 years (Renewable)

Working Location: Woodlands, Tuas and Airport, Upper Changi, Lavender, Paya Lebar

Multiple government projects

Job Responsibilities:          

•             Perform Desktop Support services to users - Receiving, prioritizing, documenting and actively resolving end user help requests to maintain customer satisfaction and SLA expectations

•             Perform imaging/re-imaging, asset inventories, technical escalation to 3rd party vendor or resolver groups

•             Updating of Incident Records

•             Creates and updates work instructions

•             Document standards and procedures

Requirements

•             Min. 1 Year Exp in Microsoft Windows 10 and Microsoft Office 365

•             Proficient in English

•             Good coordination skills

•             Ability to prioritize effectively and work with sense of urgency

•             Previous IT helpdesk and/or call centre support experience (providing remote support via telephone/using remote tool) will be added advantages

•             Knowledge in support of workstations and related components

•             Effectively communicates with teammates and managers