Service Engineer - #1117191

About Dash (Part of Maha)

At Dash, we are driven by a single core belief: "We believe in driving faster, smarter solutions for a more efficient future." This is not just a mission statement – it’s the heartbeat of everything we do. Our vision is clear: "A Future Defined by Speed & Precision." We are working tirelessly to make this vision a reality, and we need talented, passionate individuals like you to join us on this transformative journey.

Our Vision & Mission: Shaping Tomorrow

Our mission is simple yet ambitious: "To Be the Fastest, Most Reliable Partner." Every day, we focus on innovation, agility, and continuous improvement to ensure that our clients receive the best service possible. We’re committed to pushing boundaries, delivering results, and being the trusted partner businesses rely on to accelerate their growth.

“Dedicated to moving fast and delivering growth”

We believe in the power of our people. Our brand promise is "Dedicated to moving fast and delivering growth", and we are undergoing a comprehensive business transformation to put people at the center of everything we do. This means that we’re not just building a company—we’re building a thriving culture of capability, collaboration, and empowerment.

A People-First Transformation

We want to transform our people into superheroes by equipping them with the skills and mindsets that drive success. Across our 12 countries and 19 offices in Southeast Asia, we’re raising our standards and providing the leadership development, effective communication, strategic thinking, and problem-solving tools that will shape the leaders of tomorrow.

But we cannot do it alone.

We need YOU—talented individuals who are eager to be part of something bigger than themselves, who want to help us build Dash into one of the most agile, reliable, and respected companies in the industry. We are looking for people who are ready to contribute, grow, and be proud to say, “I helped build Dash into the strong, reputable organisation it is today.”

About the Role:

Do you love solving technical challenges, working with cutting-edge technology, and building strong customer relationships? Join us as a Service Engineer and make an impact by keeping our 3D printers and lab instruments running at their best — while growing your career in a dynamic regional role.

What You’ll Be Doing:

- Technical Expertise – Be the Problem Solver

• Bring technology to life by installing, calibrating, and commissioning 3D printers and laboratory instruments.

• Keep systems running at their best through smart troubleshooting, repairs, and preventive maintenance.

• Empower users with on-site and remote technical support, including hands-on training.

• Document your work with clear reports and share recommendations that make a real difference.

- Service Sales Growth – Turn Service into Opportunity

• Go beyond “fixing” by promoting value-added services: maintenance contracts, consumables, training, and upgrades.

• Spot opportunities during service visits and convert them into sales wins.

• Build strong, trust-based customer relationships that bring repeat business.

• Partner with the commercial team to expand the service sales pipeline and hit new growth milestones.

- Performance & Contribution – Drive Impact and Innovation

• Achieve and celebrate your service revenue targets and KPIs.

• Share insights on customer needs, service trends, and competitor activities to shape future strategies.

• Contribute to continuous improvement and regional service initiatives that raise the bar for excellence.

What We’re Looking For:

- Hold a Diploma/Degree in Mechanical, Electrical, Electronics, Mechatronics, or Biomedical Engineering.

- Have minimum 2 years of experience servicing 3D printers and/or lab equipment.

- Enjoy troubleshooting and solving technical challenges.

- Have a sales-driven mindset — spotting opportunities and closing service sales.

- Communicate well and love delivering great customer service.

- Are independent, motivated, and target-driven.

- Are open to occasional regional travel.

Why Join Dash

- Be part of a game-changing transformation in an established industry leader.

- Shape the future of sustainable solutions.

- Work in a dynamic, people-first environment where your contributions matter.

- Accelerate your career with leadership, communication, and strategic development opportunities.

This is more than just a service role — it’s about being a trusted partner to our customers, driving service excellence, and unlocking new growth opportunities. If you’re ready to take on challenges and grow with us, we’d love to hear from you!