IT Assistant Engineer - #1116748

• Woodlands

• 5 days work

• Attractive Salary Package

• Company Benefits & Incentives

Requirements:

• Minimum Diploma in Information Technology.

• Preferably with 2 years’ relevant work experience.

Responsibilities:

• Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.

• Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.

• Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.

• Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.

• Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.

•  Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.

• Ensuring data integrity and implementing backup/recovery procedures to prevent data loss. Additionally, helping users recover lost or corrupted data when required.

• Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.

• Provide assistance to issues raised by remote or off-shore employees, analyze and resolve issues via remote access tools or phone support.

• Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.

• Creating and updating documentation for common IT procedures, troubleshooting guides and system configurations to assist users.

• Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.

• Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.

• Ensure IT practices and procedures comply with relevant regulations and internal policies.

• Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.

Tan Yong Zhi (Jackson) Reg No: R24124461 

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WA: 8348 2278

Email: [email protected]