Food and Beverage Guest Relations / Host - #1116704

Position Overview
The Food and Beverage Host is responsible for managing the restaurant reservations efficiently. The individual strives to provide our guests with the highest customer service while building a strong repertoire of guests for the restaurant.

The Role

Food and Beverage Operations

• Managing reservations through phone and email, ensuring restaurants are confirmed

• Responding to guest enquiries and requests

• Communicating guest information to the team (special requests, occasions) to personalize guests' experience

• Request guests for their dining feedback and communicate feedback to the manager

• Ensure each guest is warmly welcomed

• Welcome guests by name and escort them to the designated seats

• Ensure each guest gets a fond farewell before they leave

• Assist in building and maintaining a strong guest profile database

• Support food & beverage service when required

Talent Profile

• Minimum 1 year of experience in upscale restaurant or hotels.

• Skillful at communicating with guests and providing excellent service

• Able to work under pressure