Operations Executive (Sengkang West area) - #1116637

Responsibilities:

• Responsible for the day-to-day operations and maintenance of the property, as well as creating a hospitable experience for our guests.

• Establish a professional communication and provide tip-top hospitality services to our guests, including managing check-ins / check-outs, enquiries and maintenance requests.

• Conduct room viewings for guests who request for a room change, and follow-up with the necessary proper documentations in our property management system.

• Roll out housekeeping rosters and coordinate in-room / external maintenance work with contractors.

• Support the daily maintenance of the property, including assisting with basic fixes, conducting regular property inspections, and supervising scheduled maintenance works such as air-con servicing, electronic door lock reprogramming and landscaping works.

• Manage incident reporting actively and take remedial actions to resolve the problems. Maintain good records of all incidents and maintenance tickets raised.

• Ensure compliance of Safety & Building regulations and all other statutory requirements, including Fire Safety & CERT regulations.

• Provide support for community events held within the property.

Requirements:

• Minimum Diploma in Hospitality or relevant field

• At least 2 year(s) of experience in student hostel / serviced office operations management.

• Well versed in Facilities Management.

• Strong customer service orientation.

• Experience in property / facilities management or front desk would be advantageous.

• Good team player with interpersonal, analytical, presentation skills.

• Service-orientated with pleasant disposition.

• Experience in using MS Office.

• Comfortable with daily travel to Seletar / Sengkang area.

• Ability to communicate effectively in Mandarin to liaise with and support our Chinese residents.

• Candidates who is able to start work immediately or on short notice would be preferred. 

We regret that only shortlisted candidates will be notified.