Associate | 5 Days - Sembawang [DAPH] - #1116626

Our client is a Singaporean electric utility company and retailer. It is the largest power generation company in Singapore,

Location: Sembawang 
Working Hours: Monday - Friday (8AM - 5:30PM) 

Responsibilities:
1) Payment reconciliation:

·       Ensure all payment from different payment channels are reconciled with bank statement and with customer’s balance.

·       All payments via various payment channel being reconciled.

·       Make sure customer’s payment is updated correctly, including unallocated payment

·       All Recurring payment (Giro & CC) are run on time for deduction from customer bank account & CC.

·       Weekly Usave is process on time and in order

·       Payment received in bank statement via fund transfer, manual PayNow and cheques are created and properly reconciled

2) Dunning process:

·       Ensure all reminders/ Dunning process are in place.

·       Ensure reminder letters/ Email /SMS are sent.

·       Follow up with uncontactable customers

·       Waive late payment interest according to dunning levels.

·       Negotiate / Propose installment schedule

·       Reconciled with MSSL records when transferred over.

·       Perform arrears call for customer with outstanding security deposit

·       Weekly reporting on the security deposit status to internal team

3) Monitoring of customer payment and arrears:

·       Ensure customer’s pay in time and arrears are kept to a minimum level

·       Monitor aging report calling list, ensure call centre agents follow up on customer’s arrears. Perform arrears call as and when required.

·       Initiate the transfer back (EBT transfer out) of non-payment customer to SP Services. 

·       Prepare Transfer out letter of non-payment customer

·       Compile and refer to collection agency for uncollectible debts

·       Process excess payment / SD are refund upon final invoice.

4) Provide support to customer service team:

·       Ensure that customer’s enquiries are promptly attended.

·       Provide case support (customer enquiry) to Customer Service team as and when required

·       Provide guidance and training to customer service team and/or call centre agents on business processes when necessary

·       Mailing of hardcopy forms and LOA

·       Process GIRO and CC application forms and ensure application status reflected in system

·       Any other ad-hoc activities assigned by the supervisor

Requirement:

• Minimum 1 year of working experience as payment associate in manufacturing industry

• Independent and work with minimum supervision

• Administrative accuracy with an eye for detail

• Must be comfortable with high volume of transactions

We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No: 01C4394| DAPHNE CHIAM WERN XIN| Reg No: R22111617

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.