Customer Service Officer (IT/Engineering) | Up to $3,300 - #1116612

Duration: 1 year

Location: Jurong East

Working Hour: Monday - Sunday 8am - 6pm/ 10am - 8pm (5 days shift work)

Responsibilities:

• Collaborate with vendors to design and deliver modular training for various topics.

• Support training calibration and ensure knowledge retention.

• Generate reports, maintain dashboards, and track vendor productivity.

• Work closely with Operations Managers to manage daily workflow and updates.

• Brief team members on new information and processes in a timely manner.

• Handle and manage high-priority customer cases.

• Monitor and improve the productivity, performance, and service quality of the Contact Centre team.

• Support projects aimed at enhancing customer experience.

• Train, guide, and mentor the Contact Centre team to ensure consistent results and service standards.

• Ensure accurate and timely communication of updates to all stakeholders.

• Provide constructive feedback and recommendations for process improvements.

Requirements:

• Diploma / A-Level / Degree in any discipline.

• At least 3 years of relevant experience in a similar role preferred.

• Strong communication and interpersonal skills 

• Proficiency in Microsoft Office applications.

• Self-motivated, independent, and able to take initiative.

• Flexible to work shifts, weekends, and public holidays when required.

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