Clinic Executive / Patient Service Executive (Private Healthcare) - #1116395

Are you a service-oriented and detail-driven professional looking to build your career in healthcare administration? Join our team at OHM Diagnostic & Imaging Centre, where you’ll play a key role in supporting smooth clinic operations, delivering excellent patient care, and enabling high-quality diagnostic services in a modern medical environment.

Key Responsibilities

1. Customer Service & Patient Care:

• Attend to patient enquiries (phone, email, walk-in) in line with OHM service standards.

• Manage appointment scheduling and confirmations using PLATO clinic system.

• Provide accurate information on scan procedures, costs, and safety requirements.

• Guide patients through check-in, triage, consent, and preparation for MRI/diagnostic scans.

• Support patient comfort: chaperoning, refreshments, concierge assistance (transport/directions/foreign patients).

• Handle patient feedback and concerns professionally.

2. Administrative & Financial Duties:

• Process bookings, billing, and Medisave/insurance claims accurately.

• Conduct financial counselling and secure consents before scans.

• Handle cash, credit card, and e-payments; reconcile daily transactions.

• Track and close outstanding/unpaid invoices.

• File patient records, billing documents, and insurance claims for compliance/audit.

• Dispatch reports, films, and CDs to clinics and doctors accurately and on time.

3. Operational & Compliance Support:

• Ensure patient screening, consent, and evaluation forms are completed and filed correctly.

• Assist with MOH/HCSA inspections and maintain regulatory audit readiness.

• Support stock and consumables management (MRI supplies, stationery).

• Adhere to infection control and PDPA confidentiality protocols.

 4. Housekeeping & Facility Upkeep:

• Maintain clean, safe, and welcoming patient areas and gowning rooms.

• Oversee laundry rotation, daily cleaning, and safe disposal of sharps and contrast materials.

 5. Support to Sales & Operations Teams:

• Compile operational statistics for management reporting.

• Assist sales/marketing teams with enquiries and follow-ups.

• Gather patient feedback to support service improvements.

• Participate in staff welfare and team-building activities.

Requirements

Education & Certification:

• Minimum GCE O-Level / N-Level or equivalent.

• Diploma or certification in Nursing, Healthcare Support, or similar is an advantage.

• Candidates without formal qualifications but with relevant healthcare admin experience will be considered.

Experience:

• 1–3 years of clinic administration, diagnostic imaging, or healthcare ops preferred.

• Fresh graduates with a strong interest in healthcare are welcome.

Skills:

• Excellent communication and customer service skills.

• Proficient in PLATO and Microsoft Office.

• Organized, detail-oriented, and able to multitask effectively.

• Knowledge of Medisave and insurance billing is an advantage.

Personal Attributes:

• Professional, empathetic, and service-oriented.

• Reliable, adaptable, and proactive in problem-solving.

• Strong team player who embodies OHM’s culture of care.

Why Join Us

• Work in a modern diagnostics centre with advanced imaging technology.

• Be part of a growing private healthcare group with career progression opportunities.

• Enjoy a supportive, patient-centric work culture.

• Structured onboarding and on-the-job training provided.

• Competitive remuneration, staff benefits, and convenient location near MRT.