Warehouse & Systems Support Specialist - #1116337

Job Description:

1. SAP S/4HANA Implementation & Support

• Collaborate with IT, Technology Solutions Team, and Operations teams to support the migration from SAP R/3 to S/4HANA.

• Assist in the testing, validation, and troubleshooting of SAP WM/EWM modules.

• Provide training and support to warehouse personnel on new SAP functionalities and workflows.

• Document SAP-related processes and maintain user support materials.

2. IT Infrastructure & Hardware Management

• Maintain and troubleshoot warehouse IT hardware, including barcode scanners, printers, handheld terminals, tablets, and Wi-Fi networks.

• Coordinate with external vendors for hardware maintenance, upgrades, and replacements.

• Monitor and ensure high availability and reliability of all warehouse IT systems.

3. Warehouse Process Optimization

• Analyze existing warehouse workflows to identify opportunities for digital enhancement.

• Implement and support automation tools such as RFID, voice picking systems, and mobile applications.

• Facilitate integration of third-party logistics systems or Warehouse Management Systems (WMS) with SAP and other enterprise platforms.

4. Data Management & Reporting

• Develop and maintain dashboards and performance reports using tools such as Power BI or SAP Analytics Cloud.

• Ensure data accuracy, consistency, and integrity across all warehouse systems.

5. System Security & Compliance

• Enforce IT security protocols and best practices within the warehouse environment.

• Ensure compliance with internal audit standards and data protection regulations.

6. Training & Documentation

• Create and maintain user manuals, standard operating procedures (SOPs), and training materials.

• Conduct regular training sessions for warehouse staff on digital tools and IT systems.

Job Requirements:

• Proficient in SAP WM/EWM and S/4HANA modules.

• Hands-on experience with warehouse technologies such as RFID, barcode systems, and automation tools.

• Strong understanding of IT infrastructure, hardware troubleshooting, and system integration.

• Analytical mindset with a focus on process improvement and operational efficiency.

• Excellent communication skills with the ability to train and support end-users effectively.

• Diploma or Degree in Information Technology, Logistics, Supply Chain Management, or a related field.

• Prior experience in a manufacturing or logistics environment.