Manager, Customer Service (West/Environmental Services/Up to $4.5K) (ID: 685598) - #1116315

Responsibilities

• Lead, coach, and mentor the customer service team to deliver excellent service.

• Manage sales leads, proposals, service forms (eSEF), and invoicing.

• Oversee daily operations, including customer inquiries, service issues, complaints, and escalations.

• Maintain organized filing and customer database systems.

• Drive digital transformation initiatives and system adoption.

• Manage major client accounts, including contracts, service reviews, and relationship building.

• Prepare monthly performance and operational reports, monitor SOP adherence, and track KPIs.

• Analyze feedback, trends, and complaints to identify root causes and lead service improvement initiatives.

• Collaborate with Business Development and cross-functional teams to ensure smooth service delivery.

• Undertake additional responsibilities as assigned by management.

Requirements 

• Possess at least Degree in any field, with 2 years of Supervisory experience 

• Strong adaptability, problem-solving, and analytical skills.

• Excellent communication skills with a pleasant and professional demeanor.

• Able to thrive in a fast-paced environment

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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