Consultant (ServiceNow) - #1116308

The Consultant will be providing ongoing support, enhancements, and maintenance of the ServiceNow platform post-implementation (“Day 2 operations”), ensuring stability, performance, and alignment with evolving business needs.

Responsibilities:

• Maintain and enhance ServiceNow applications (ITSM, ITOM, HRSD, etc.) in line with customer requirements.

• Perform bug fixes, minor enhancements, and platform configuration/customization (forms, workflows, catalog items, integrations).

• Support incident, problem, and change management processes related to the ServiceNow platform.

• Collaborate with business users, ServiceNow leads, and architects to translate requirements into technical solutions.

• Ensure platform stability and compliance with best practices and governance standards.

• Develop and maintain technical documentation for enhancements and changes.

Qualifications:

• 2–4 years of hands-on ServiceNow development and configuration experience.

• Proficiency in ServiceNow modules such as ITSM, Service Catalog, and integrations (REST/SOAP APIs).

• Strong knowledge of JavaScript, Glide scripting, Flow Designer, and Service Portal development.

• Experience supporting day-to-day ServiceNow operations and enhancements (not just greenfield implementations).

• Familiarity with ITIL processes and working in managed service / support environments.

• ServiceNow Certified System Administrator (CSA) required; additional certifications (e.g., ITSM, ITOM, HRSD) preferred.

• Strong problem-solving skills and ability to work in a customer-facing support capacity.