Senior Ops Support Executive (Contract) - #1116051

We are seeking a proactive and detail-oriented Senior Operations Support Executive to join our dynamic team.

Key Responsibilities:

• Ensure that team compile operations data and review KPIs to suggest process improvement

• Ensure that team update and maintain departmental documentation, including SOPs

• Conduct In-house training sessions

• Investigate service gaps and non-compliance, and recommend remedial actions

• Oversee and ensure team Conduct tests on operational systems to ensure efficiency and effective.

• Perform administrative tasks as needed to support departmental functions.

• Ensure Operations Support team’s submission of regular reports and provide data analysis.

Ideal Candidate Profile:

• Diploma in Statistics, Business Administration, or a related discipline.
  Other relevant qualifications with experience will be considered.

• Good knowledge in Microsoft Office applications

• Strong analytical and problem-solving skills

• Excellent communication

• Knowledge or experience in training content creation, including basic video design and editing.

• A reliable team player who can multi-task and work well under pressure in a dynamic environment.