Inside Sales Engineer- Global leader in Measurement Instrumentation - #1116012

Bonus: Performance Bonus

Key Responsibility

• The Internal Sales Engineer works closely with External Sales members as one of the main contacts for customers regarding product, project & services inquiries. This role involves managing customer inquiries, preparing quotations, ensuring smooth coordination with other departments and maintaining strong customer relationships.

• This role will be based in Singapore, is part of the Sales Department ( Inside Sales Team ) and reports to the Customer Experience Manager.

The main tasks and responsibilities are:

Collaborative Sales Approach

• Partner closely with all stakeholders to serve customers effectively and meet team sales targets.

• Respond promptly to customer inquiries via phone, email, or other communication channels.

• Build and maintain long-term relationships with customers.

• Promote Digital Sales business

Sales Support

• Coordinate with external sales teams to close sales opportunities.

• Prepare and follow up on quotations and proposals.

• Work with External Sales to ensure correct pricing, delivery timelines, and terms arrangement with customers.

• Verify customer Purchase Orders, convert quotations into sales orders, and process orders using the SAP system.

• Collaborate with the supply chain and operations teams to ensure timely delivery of products and services.

• Monitor and update customers on order status and delivery schedules.

Cross Department Coordination

• Work with Sales teams, Service, Finance and Supply Chain departments to gather necessary input for quotations.

Basic Technical Support and Problem-Solving

• Understand and interpret technical requirements for products, projects and services.

• Liaise with Application Consultant teams to provide accurate solutions to customer enquiries and challenges.

Customer Service and Problem Resolution

• Deliver exceptional customer service, build strong relationships, resolve problems, and address complaints effectively.

Additional Responsibilities

• Perform any other tasks required by the Company to support its business strategy.

Requirements

• Diploma or Degree in any Engineering related discipline or equivalent

• Minimum 2 years’ experience as Internal Sales or Project Proposal

• Relevant process automation or related industries experience

• Experience in Instrumentation and Automation/Control Engineering environments (Would be an advantage)

• Relevant Technical knowledge (Would be an advantage)

• SAP / Salesforce Lightning System knowledge (Would be an advantage)

• Enthusiastic, dynamic, and customer-oriented personality

• Systematic and meticulous

• Strong ability to work effectively within a team environment

• Ability to handle multiple tasks simultaneously and prioritize effectively

• Excellent communication skills, both written and verbal

Working hours: Mon to Fri, 8:30am to 5:30pm