Desktop Support Engineer - #1115775

Requirements

As an IT Support Engineer, the broad area of your job responsibilities will cover the following:

• Perform End User Support – Client Management

• Perform troubleshooting for client platform related problems.

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

• Perform service request related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involve in client platform implementation/upgrade project.

• Perform follow-up with vendor on replacement of hardware.

• Perform asset management & update asset records.

• Perform user account management (eg. Create password, reset & delete)

• Perform local server administration to facilitate software distribution & patch management service.

• Manage client platform implementation / upgrade project.

• Ensure deliverables meet service level requirement. Propose and implement action plan when required.

• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.

• Submit progress reports

Ideal candidate should possess the following:

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline

• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage

• Computer literacy in MS Office

• Proficiency in Technology will be added advantage

• Independent, resourceful, result-oriented individuals with a "can-do" attitude