IT Service Desk Engineer - Junior - #1115622

Responsibilities: 

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. 

• Be available to take calls. 

• Prompt response to queries via voicemail / email / fax. 

• Accurate assessment/ resolution of problems. 

• Provide first level support to troubleshoot and solve technical problems. 

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests. 

• Coordination for employee user account administration, activation, changes, and terminations. 

• Receive and answer all users' IT service request calls. 

Requirements: 

• Candidate must possess at least Nitec in information technology

• IT savvy, good understanding of Windows, Email system, Network Connectivity and basic L1 troubleshooting.

• Possesses good communication skills