Contact Centre Team Lead - UP $3150/month, North, Attractive Benefits! - #1115429

RecruitFirst is hiring Customer Service Team Lead! You will be outsourced to:

Job Details:
Location: nearest MRT: Bright hill
Salary: up to $3150, depending on experience/ qualification
Benefits: Medical insurance coverage, Optician claim per calendar year
Working hours: Mon to Fri, 9:30 am to 6:30 pm

Responsibilities:
·        Lead and manage the frontline customer service team ensuring timely, accurate, and empathetic support delivery across all customer touchpoints.

·        Act as an escalation point for team members

·        Provide coaching and guidance to team members to support performance improvement.

·        Oversee daily team operations

Requirements:
·        At least 2 years of working experience as a team lead or assistant team lead in a contact center / frontline customer service operations

·        Experience in managing teams, motivating, coaching and inspiring team members to achieve excellent customer experience

·        Address conflicts and interpersonal issues within the team

Interested applicants, please send your resume to [email protected].
Only shortlisted candidates will be notified.

Vinis Leong (R25129243)
RecruitFirst Pte Ltd E.A. 13C6342