Senior IT Support Executive (East, POS,Infra &Network,Retail MNC, Office hrs) - #1115087

Job Details

• Perm role comes with comprehensive benefits (Annual leave, VB (twice a year), medical benefits, etc

• Working days & hours: Monday to Friday 830am-530pm

• Reporting to IT Manager

Roles & Responsibilities

• Perform First level & Second level technical support for user's desktops and laptops

• Manage and support IT Infrastructure including Windows Servers / Network routers & switches / MFP Printers / Desktops & Laptops

• Diagnose and troubleshoot software incidents, including database, network, and Windows system issues.

• Log and track user support tickets, ensuring timely follow-up until closure.

• Communicate root causes to users and provide preventive or corrective guidance.

• Maintain solid working knowledge of POS systems and daily operations.

• Create and configure new joiner accounts in Active Directory (AD).

• Prepare and issue laptops for new hires, providing instructions for Office 365 sign-in and setup.

• Configure Roadshow equipment—POS terminals, bank terminals, printers, and laptops—assist with onsite setup, and remain on standby to ensure successful transactions.

• Any other ad-hoc duties as assigned.

Job Requirements

• Degree/Diploma in IT or related principles

• Min 2-4 years hand-on working experience in end-user support (hardware & software) environment;

• Knowledge in EMC SAN Storage is desirable

• Good team player and enthusiastic

• Self-initiator on performing tasks

• Resourceful and responsive

How to Apply:

Interested candidates, please submit your updated resume in MSWORD format by using Apply Now button or email to [email protected]

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (Reg No: R1219651)