Customer Relationship Officer (12 months) - #1114760

Customer Relationship Officer

Working hours: 0930 to 1800 Monday to Friday, 1 hour meal break / 1030 to 1500 Saturday

Work Location: Ang Mo Kio /Kovan

Job description / Primary Responsibilities

• Handle inbound enquiries from customers on banking products and services within SLA.

• Ensure all calls are handled within the agreed Service Quality such as product knowledge and service delivery

• Process waivers within SLA

• Compliance and regulatory

• Understand the issue that customer is facing and provide professional assistance promptly.

• Other CS comms such as email, social media, service recovery due to exigencies events, if any.

• Offer accurate advice and up to date product information during the call. Ensure follow ups are done timely.

• Probe the reason for late payment submit the justification to the respective unit for reversal or escalate to manager to review the waiver request.

• Ensure all courses on compliance and regulatory are completed timely.

Requirements

• Banking and/or Contact Centre experience will be an added advantage

• Good interpersonal and communication skills

• Both individual and team player

• Ability to multi-task effectively

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)