Service Advisor - #1114006

Company Overview:
Volt Auto is Singapore’s exclusive authorised dealer for the latest Electric Vehicles, providing distribution, retail, and after-sales services, and committed to delivering exceptional vehicles and service as a trusted name in the industry.

Position Overview:
Reporting to the Head of After-Sales, you will be responsible for being the primary contact between customers and the workshop, ensuring smooth services. The ideal candidate will have a strong customer-orientated service and basic knowledge of vehicle functions.

Responsibilities:

• Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.

• Advise customers on vehicle maintenance and repair needs.

• Arrange test drives with customers to identify any additional issues, if needed.

• Accurately record customer concerns on the job card.

• Provide service quotes and estimated time for completion.

• Recommend best practices like service intervals and warranties. 

• Monitor service progress and update customers.

• Inspect repaired vehicles before handing them back to customers.

• Coordinate with other departments to fix any issues after repairs.

• Manage vehicle check-in and check-out processes.

• Follow up with customers to ensure satisfaction with the service. 

• Handle documentation for cost estimates, repair quotes, and vehicle history. 

• Complete admin tasks, billing, and close job cards on time. 
   

Requirements:

• Nitec/Diploma/Degree in Engineering preferably automotive-related.

• Have a minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.

• Possess the ability to detect basic vehicle faults and problems. 

• Possess a valid Singapore Class 3 Driving License.

• Display excellent communication and interpersonal skills.

• Possess proficient computer skills to manage customer information and process service orders.