Sales Support Admin (Customer Service) - #1113459

Responsibilities:

• Serve as the primary point of contact for customer inquiries regarding orders, products, and services.

• Process customer orders accurately and efficiently in the system.

• Provide timely updates to customers regarding order status, delivery schedules, and any issues that may arise

• Prepare and issue delivery orders, invoices, and related shipping documents.

• Maintain and update customer records and pricing in the system.

• Handle order amendments, returns, or cancellations in accordance with company policy.

• Support internal reporting related to order status, backlog, and fulfilment performance.

• Assist in resolving customer queries, complaints, or discrepancies related to orders.

• Work closely with the sales team to ensure alignment on customer expectations and stock availability.

• Perform general administrative duties related to the sales process.

Qualifications:

• GCE O Level or above

• Proficient in Microsoft Office

• Good communication skills and meticulous in administrative work

• Prior experience in FMCG industry is an advantage