Technical Associate (Customer Service) - #1113396

Roles & Responsibilities

• Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site.

• Conduct pre-installation assistance to customer as well as post installation visit and check up.

• Provide field service support and troubleshooting to the machines for local & overseas customers

• Responds to customer complaints and Perform scheduled and un-scheduled service support.

• Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).

• Prepare complete service reports and details on daily service job and customer correspondence

• Educate customers on basic maintenance & technical support of machine tool for customer's benefits

• Properly document, label, and return all defective parts resulting from service and repair

• Ensure all tools & equipments used are calibrated in good working order to Makino Standards.

• Ensure all tools and equipment provided is kept safe, and secure.

• Update service reports on all activities carried out on site into the system and ensure to complete all required documentation including the expense report, in a timely manner

• Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site.

• Provide technical support to other Field Service engineers in the field.

• Develop and maintain relationship with customers

• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

Job Requirements

• Minimum Diploma in Mechanical / Mechatronics Engineering or related field.

• Good communication skill

• Has a passion for Engineering

• Occasional overseas travelling is required