Export Customer Service Executive in a leading Forwarding MNC (ID: 681188) - #1113374

Our client, a Global Japanese Freight Forwarding Group company is looking for candidates for the position of Export Customer Service Executive.

Job Description

Customer Service Interaction

• Direct contact with customers with outstanding friendly and reliable service offered.

• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking.

• Check on the Export Documents Compliance when processing the export work order.

• Apply the correct export permit and other export custom processed on timely manner.

• To answers all call within 3 ringing tone (without fail).

• Monitor the onboard status without fail and to informed customer on any irregularity.

• Good communication among all related department concern Eg: Operations, Warehouse, Traffic, Planning team.

• Always ensuring that the Airfreight rates apply is correct and updated.

• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement.

• Ensure that all monthly customer report is submitted on timely manner without fail.

Requirements

• Minimum N or O Level qualification.

• Minimum 1 – 2 years experiences in airfreight operations (export/import).

• Candidate with direct working experience will consider for senior positions.

• Must possess a sense of urgency and responsibility in work.

• Knowledge of airfreight documentation and customs procedures.

• Able to work independently and handle urgent shipments.

• Require basic knowledge of computer (eg: MS Excel, Words etc.)

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

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