Import Customer Service in a leading Air Freight Forwarding MNC (ID: 675259) - #1113366

Our client, a Japanese company is looking for candidates for the position of Import Customer Service Executive.

Job Description:

• Act as single point of contact for Airfreight Import.

• Manage internal and external customers for the movement of import shipments.

• Follow up on urgent shipments pro-actively.

• Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales.

• Ensure that customers’ expectations are being met and mapped in SOP.

• Regular Business Review with Customers – Monthly BR or Quarterly BR.

• Perform ad hoc tasks as assigned by Immediate Superior.

• Perform End to End Process which include Billing.

• Follow up with Customer on any Billing Disputes.

Requirements:

• Experienced in Airfreight Import handling and able to work with different levels of stakeholders.

• Possess good communication skills and problem-solving ability.

• Good working attitude and willing to learn the required new job skills.

• Good command in using Microsoft Excel for Reporting.

• Able to work on weekends if required.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

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