Community Liaison Executive - #1113329

1. Service & Conservancy Charges Arrears for HDB residential housing

• Contact residents and conduct house visits to assess the financial situation of a family to determine if the household is facing Hardship or any other social support required.

• Provide guidance and directions on where residents can seek help eg: SSO, MPS

• Monitor and review of all Hardship cases for respective divisions

• Update TCMS3 Memo whenever there are changes to a family’s situation.

• Update resident’s information details in TCMS3.

2. Work Placement Scheme (WPS)

• Prepare the WPS Agreement and print the required number of Inspection Forms (60 number of Inspection Forms for each month of WPS)

• Arrange an appointment with the resident to sign the WPS Agreement and to submit relevant supporting documents.

• Explain to the resident the contents of the Agreement and ensure the Agreement is duly completed and signed.

• Update TCMS3 Memo and WPS Record.

• Regular tracking of the WPS works, in parallel monitor the S&CC arrears.

3. Monthly updated listings

• Send monthly listing of WPS sign-up to Finance Arrears and Property teams

• Send monthly updated Hardship cases to Property and Finance arrear team

4. Any ad-hoc duties assigned by your supervisor.

Requirements

• Minimum recognised diploma in Sociology / Counselling / Psychology / Social Work / Event Management / Mass Communication / Journalism / recognised qualifications

• Minimum 1 year of experience in public/community relations

• Dedicated and possess a passion to serve the community, and to help residents in need

• Proficient in Microsoft Office

• Proficient in English and one other national language

• Able to work beyond office hours when required