Assistant / Service Delivery Manager (DSC/CY/ICC) - #1113031

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Business

Our Unmanned & Integrated Systems business offers holistic solutions in system engineering and integration. We pioneer maritime robotics and autonomy solutions, provide system integration for complex naval and island air defence System-of-Systems (SoS), and take care of the operation and maintenance of Command, Control, Communications, Computers Intelligence (C4I) systems. We cater to the needs of Defence, Public Safety & Security, and Commercial clients worldwide, providing seamless and innovative services that redefine possibilities.

Together, We Can Make A Significant Impact

We are seeking an Assistant / Service Delivery Manager with a demonstrated track record of delivering repair and calibration services for a wide spectrum of test and measuring equipment.

Be Part of Our Success

• To lead and oversee the day-to-day calibration operations of the Department

• Responsible for ensuring that our operations run smoothly and efficiently

• To implement continuous innovation (CI) strategies to improve our operational efficiency and productivity

• Assist Division Manager in tracking financial parameters and implement measures to meet the required financial KPIs

• To work closely with the department managers and Customer Success Team to

  • Track and report monthly unbilled receivables and aging

  • Ensure contractual SLAs are met

• To implement and ensure compliance for the following operations requirements in the Department

  • Information Technology,

  • Business Continuity Management,

  • Safety and Security (Physical and Cyber),

  • Quality Assurance,

  • Document Control,

  • Logistics,

  • Inventory Checks

  • Facility Improvement

• To interface with Corp Functions such as Procurement, Finance or Human Resource if required to resolve any issues related to project delivery.

• To lead the Department and collaborate with Corp IT and Vendors to migrate from existing to new ERP systems for the Division

Qualities We Value

• Knowledge in Electronic / Mechanical Engineering or a related field.

• Strong knowledge of measurement and metrology principles

• Minimum of five (5) years of relevant experience in managing the operations of a business division

• Competent in managing resources, manpower, process improvements, and knowledge in generating reports and presentation skills

• A good team player, a person with honesty, integrity, mature and self-motivated

• Confident to communicate with all levels/different cultural backgrounds

• Advantageous to have hand on experiences in the operations of a calibration and testing laboratory

• Singaporeans only

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.

• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.

• Meaningful work and projects that make a difference in people’s lives.

• A fun, passionate and collaborative workplace.

• Competitive remuneration and comprehensive benefits.

Location: Ang Mo Kio