Project Manager - #1113220

Operations Management

• Lead end-to-end operations for client projects, including recruitment, onboarding, contract issuance, daily deployment, and billing.

• Manage daily workforce planning, scheduling, and site coverage to ensure service continuity.

• Implement SOPs, structured workflows, and compliance protocols to standardise operations across sites.

• Drive continuous improvement initiatives to enhance efficiency, compliance, and customer satisfaction.

Team Leadership & Development

• Scale and supervise teams (from 5 to 30+ staff), including cluster managers, site staff, and project officers.

• Recruit, train, and coach staff, ensuring alignment with KPIs, role expectations, and service standards.

• Conduct regular performance reviews and recommend corrective actions where necessary.

Project Initiation & Execution

• Oversee new project launches.

• Develop operational frameworks covering logistics, manpower deployment, and training content.

• Prepare onboarding materias and operational guidelines tailored to project needs.

• Monitor pilot deployments, refine processes, and scale operations based on outcomes.

Stakeholder Engagement & Compliance

• Collaborate with clients, and internal stakeholders to ensure smooth execution.

• Participate in tender submissions, including proposal drafting, costing, and compliance planning.

• Ensure adherence to regulatory standards and client service agreements.

• Prepare regular reports on KPIs, service quality, and operational performance.