Senior Manager, Office of Housing (Contract) - #1113189

Senior Manager, Housing Facilities Management (Contract)

This position plays a key leadership role in ensuring the operational excellence, sustainability, safety, and user satisfaction of all housing-related infrastructure at SUTD. This includes managing day-to-day operations, lifecycle maintenance, and strategic planning for both student hostels and staff housing. The role requires a collaborative leader with strong facilities management expertise, stakeholder management skills, and an eye for continual improvement and service innovation.

Key Responsibilities:

Operations and Maintenance

• Oversee the daily operations and upkeep of all housing facilities, including student hostels and staff housing.

• Ensure all mechanical, electrical, plumbing (MEP), and other systems are functioning optimally through preventive and corrective maintenance.

• Implement a robust maintenance program and asset lifecycle management plan to minimize downtime and prolong facility lifespan.

Strategic Planning & Budgeting

• Develop and manage annual OPEX and CAPEX budgets for housing facilities.

• Lead long-term planning for upgrades, refurbishments, and sustainability initiatives (e.g., energy efficiency, carbon reduction).

• Recommend and implement technologies or solutions for smart housing and maintenance management.

Contract and Vendor Management

• Lead procurement, contract negotiations, and performance monitoring of outsourced service providers (e.g., cleaning, pest control, laundry, security, maintenance).

• Ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met.

User Experience and Stakeholder Engagement

• Liaise with internal stakeholders (students, faculty, HR, student life, etc.) to ensure housing services meet user needs and expectations.

• Establish feedback mechanisms to improve user satisfaction and address concerns promptly.

• Oversee room allocation processes, move-in/out procedures, and student/staff onboarding in housing matters.

Compliance and Risk Management

• Ensure all housing facilities comply with local codes, regulations, and university policies, including fire safety, health, and environmental standards.

• Lead incident and emergency response protocols related to housing.

• Maintain accurate documentation and audit readiness.

Team Leadership

• Lead and develop a multi-disciplinary team, including direct reports and contract staff.

• Build a performance-driven culture focused on quality, responsiveness, and continuous improvement.

Qualifications and Requirements:

• Bachelor’s Degree in Facilities Management, Building Services, Engineering, or related field. Master’s degree is preferred.

• At least 8 - 10 years of relevant experience, with a proven track record in managing large-scale residential or institutional facilities.

• Familiar with Singapore building codes, regulations, and standards.

• Strong leadership, interpersonal, and project management skills.

• Experience with smart FM systems (e.g., CAFM, CMMS, BIM-FM) and sustainability reporting is an advantage.

• Ability to work outside of regular hours during emergencies or critical events.

Desirable Traits:

• Proactive problem-solver with strong organizational and analytical skills.

• Empathetic and user-centric, especially in balancing operational efficiency with quality of living for residents.

• Excellent written and spoken communication skills.