Service Engineer - #1112982

Working Hours: Monday to Friday, 9am to 5.45pm (Flexible Timing - can be earlier or later)

Position Overview

The Service Engineer will provide the best and timely services to customers, ensuring a seamless service experience with a strong focus on customer orientation. The role involves installation, commissioning, user training, troubleshooting, repair, calibration & maintenance services for ZwickRoell products. Working independently, the engineer will utilize technical expertise and problem-solving skills to deliver effective solutions that maximize customer satisfaction and build long-term trust.

Job Responsibilities

Maintenance & Calibration

• Carry out regular preventive maintenance of ZwickRoell machines and instruments,

• Perform onsite calibration of load, extension, Xflow, and impact testing machines

• Prepare and deliver calibration certificates accurately and on time to calibration laboratory.

Installation, Commissioning & Training

• Perform onsite installation, commissioning, and Factory Acceptance Tests (FAT) of ZwickRoell instruments.

• Provide user training on proper usage and handling of ZwickRoell instruments.

Troubleshooting Support

• Diagnose and resolve faults in mechanical, hydraulic, pneumatic, and electrical components of machines and instruments.

• Determine scope and nature of faults/damages in consultation with inhouse technical support team and advise customers on appropriate corrective actions including necessary spares, consumables, and accessories required for smooth machine operation.

Documentation & Reporting

• Submit timely and accurate service reports, checklists, and installation/calibration documentation for further processing.

• Site survey visits report for new machine delivery & erection

• Fully utilize CRM system to actively document customer cases

Planning & Coordination

• Plan and execute prompt customer visits in consultation with Service Coordinator.

• Coordinate with internal teams for smooth execution of service activities

Perform any other ad-hoc duties as assigned by the Regional Service Manager.

Education

• Diploma / Bachelor’s degree in engineering (Mechanical / Automation / Mechatronics)

Experience

• Min 2 years of experience in material testing machines and instruments.

• Working experience in measurement and analytical instruments or materials testing is preferred

Requirements

• Knowledge of materials testing & properties of materials

• Basic knowledge of mechanics, hydraulics and pneumatics

• Experience in customer support activity of materials testing machines

• Proficiency with software

• Good communication skills

• Goal-oriented and has a flexible approach to work under pressure.

• Willing to undergo continuous re-training

• Proficiency in English & an Asian language (Mandarin, Korean etc.)

• 70% travel requirement

Kindly be informed that only shortlisted candidates will be notified.