Customer Satisfaction & Quality Executive (Outbound/ Tuas) - #1112910

Highlights

• 5-day work week, Mon to Fri, 830am to 530pm

• One-year contract with possible extension

• Completion bonus

• Company transport provided

We are seeking a Customer Satisfaction & Quality (CS&Q) Executive to ensure customer satisfaction by maintaining high-quality, compliant, and reliable outbound processes. You will drive continuous improvement and ensure every shipment meets company standards.

Key Responsibilities:

• Servicing as the primary quality liaison between the distribution center and customers.

• Ensure outbound processes meet customer specifications and quality standards.

• Investigate and resolve customer complaints; lead root cause analysis using 8D, DMAIC, and FMEA.

• Manage returns and warranty claims, ensuring timely resolution and feedback

• Monitor outbound logistics for compliance with ISO 9001 and other standards.

• Maintain the Quality Management System (QMS) and prepare performance reports.

• Support corrective and preventive actions (CAPA) and ensure follow-through on improvement plans.

• Identify and mitigate risks in outbound operations through statistical analysis and audits.

• Drive continuous improvement initiatives to reduce defects and enhance customer satisfaction.

• Collaborate with warehouse, logistics, and customer service teams to ensure smooth operations.

• Train internal teams on quality standards, customer expectations, and problem-solving methods.

• Participate in customer audits and lead process robustness initiatives using PFMEA and PCP.

Requirements:

• Diploma in Engineering, Quality Management, or related field.

• Minimum 1 year of quality experience (manufacturing or distribution preferred).

• Good communication and writing skills in English.

• Strong problem-solving and analytical skills

Interested applicants, please send in your updated resume in Word format. We regret to inform you that only shortlisted candidates will be notified. 

EA License No: 18C9251

EA Personnel No: R1653228