[1 Year Contract] Govt Call Centre Agent | East| $2600 - 2800/month| - #1112800

About the role

We are seeking a talented and dedicated Call Centre Agent to join our team on a 1-year contract basis. As a Call Centre Agent, you will be responsible for handling inbound enquiries and providing excellent customer service to our clients. This is a fantastic opportunity to work in a fast-paced environment and contribute to the success of our organisation.

What you'll be doing

1. Respond to inbound calls in a professional and courteous manner

2. Assist customers with a range of enquiries and resolve issues in a timely manner

3. Provide accurate information and guidance to customers

4. Maintain detailed records of all customer interactions

5. Identify opportunities to improve customer satisfaction and service delivery

6. Adhere to all company policies and procedures

What we're looking for

1. Previous experience working in a call centre or customer service environment

2. Strong communication and interpersonal skills

3. Excellent problem-solving and decision-making abilities

4. Ability to work effectively in a team and independently

5. Adaptable and flexible to changing priorities

What we offer

We are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary of $2,600 - $2,800 per month, we offer a range of benefits and perks, including:

1. Comprehensive medical coverage

2. Opportunities for career development and training

3. Flexible work arrangements to support work-life balance

4. Team building and social events

5. Discounts on various products and services

Monday - Friday ; Alternate Sat (Half Day)
8:30am - 6pm