Watch Technician (supervisor) - #1112789

Key Responsibilities

• Ensure efficient and effective distribution of work within the team and manage overall workflow.

• Collaborate closely with the Service Center to support day-to-day operations, including:
  Allocation and tracking of repair jobs.
  Managing workloads and capacity planning for Watchmakers.
  Coordinating with Customer Service (CS) colleagues to meet repair deadlines.
  Working with Final Control to uphold product quality standards.

• Monitor and follow up on service files in alignment with Customer Service KPIs.

• Identify and propose improvements in processes, tools, and workshop organization to enhance performance.

• Support initiatives aimed at improving product quality (e.g., Quality Alarms, improvement proposals) and the work environment (e.g., Spiraled projects).

• Assist the Customer Service Manager in various operational and strategic tasks.

• Conduct diagnostics for watches under warranty or quality alerts.

• Support recruitment and onboarding activities for technical staff.

• Manage administrative files, including consumables, tools, and spare parts inventory.

• Notify CS Admin of any changes in repair timelines or job statuses.

• Ensure compliance with company administrative procedures and maintain quality in all deliverables.

• Provide feedback and highlight issues to supervisors to drive continuous improvement.

• Ensure all workshop equipment is maintained in proper working condition.

• Participate in both local and overseas training programs to enhance technical and professional skills.

• Represent the brand consistently with professionalism, in line with the image of an international luxury goods company.

• Attend meetings and briefings as required by management.

• Fulfill any other reasonable duties or special assignments as directed by the company.

Sherry Tan - R23116214