Post-Sales Support Engineer - CyberArk (West/6k) (ID: 683723) - #1112775

Role Overview:
Responsible for providing post-sales support and technical services for cybersecurity or network performance monitoring solutions. This role involves hands-on implementation, troubleshooting, and ensuring overall customer satisfaction for both local and regional projects.

Key Responsibilities:

• Deliver post-sales support and services for cybersecurity or network performance monitoring products.

• Participate in large-scale local and regional project implementations.

• Conduct on-site deployment, testing, configuration, and documentation of solutions.

• Provide technical assistance and troubleshoot issues to ensure smooth operations.

• Analyze and resolve customer queries through research and reference to existing knowledge bases.

• Participate in 24×7 standby support rotation, providing timely assistance for maintenance and urgent support calls.

• Clearly document and communicate technical issues and resolutions.

• Collaborate closely with internal teams and clients to ensure high service quality.

Qualifications and Skills:

• Diploma or degree in Cyber Security, Computer Science, Computer Engineering, or a related field.

• 1–2 years of experience in IT support, network administration, or a related technical role.

• Hands-on knowledge of networking concepts, including routing and switching technologies.

• Relevant certifications such as CCNA or CCSA are required.

• Strong analytical and troubleshooting capabilities.

• Good interpersonal and communication skills, both written and verbal.

• Able to work independently as well as within a collaborative team environment.

• Willingness to support after-hours and standby duties when required.

• Motivated, proactive, and eager to continuously learn new technologies.

• Professional and customer-oriented approach in all communications.

Interested candidates, who wish to apply for the advertised position, please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394

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