Backpacker Hostel Management Trainee - #1112725

Job brief

We are looking for a Hostel Management Trainee to help manage and run our hostel businesses, improve our brand value, and provide for a memorable stay to the guests staying in our accommodation.

The role is multi-faceted. It will improve your skills in customer service, financial management, marketing, and guest experience. It would be great if you are a fellow backpacker at heart, but its not a pre-requisite.

We are looking for someone who is down-to-earth, with a bright personality, enjoys different culture, and a team player. Join us as we expand our brand and team both locally and abroad. 

Company Overview

• We run three backpacker hostels in Singapore, a fourth hostel in downtown Bangkok and are in the midst of opening a 5th one this year!

• We are a team who love backpacking, travel, and meeting people from all sorts of background, culture, and language.

• We have been doing this for almost 10 years now and loving everyday of it!

Responsibilities

• Perform all check-in and check-out tasks including cashier duties

• Manage reservations and liaising with OTA account managers

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hostel, available rooms, rates and amenities

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Maintain updated records of bookings and payments

• Assist in the administrative and marketing aspects of the company

Requirements

• Work experience as a Hostel Front Desk Officer or similar role e.g. in Customer Service roles

• Experience with hotel reservations softwares

• Understanding of how online travel agency websites operate, like Booking.com and TripAdvisor

• Customer service attitude

• Excellent communication and organizational skills

• Education in hotel management is a plus

• Entry level may also apply.

• Required to work shift work and weekends