Service Engineer - #1112769

MooVita is looking for an experienced Service Engineer to support our autonomous vehicle fleet. This position is responsible for providing technical support, data collection, coordinating maintenance and operation activities to ensure the optimal operation of our autonomous vehicles.

Responsibilities

• Level 1 Troubleshooting and Technical Support – identify, diagnose, and resolve basic configurations concerns, or minor hardware malfunctions

• Offer customer support by resolving queries, providing technical assistance, and ensuring customer satisfaction

• Execute routine data collection processes from data loggers, onboard sensors, software systems, diagnostic tools and feedback forms

• Analyze collected data to identify performance patterns, trends, and potential areas for optimization or preventive maintenance

• Conduct and facilitate regular inspections, diagnostic tests, and scheduled maintenance for all vehicle assets including on-board equipment to ensure optimal functionality and safety

• Develop maintenance schedules, ensuring adherence to protocols and manufacturer’s guidelines for regular inspections, software updates, and component replacements

• Generate detailed reports outlining identified issues, recommended solutions, and actions taken for each maintenance task or diagnostic analysis

• Coordinate operational activities including scheduling, resource allocation, and route optimization for the AV fleet

• Collaborate with engineering, operations, and management teams to facilitate coordination between technical tasks and operational requirements

Requirements

• Minimally a Diploma in relevant Engineering field with equivalent work experience, with a focus on mechatronics preferred

• Experienced in Level 1 troubleshooting, data collection methodologies, and coordination of maintenance activities for Class 3 and 4 vehicles and electronics equipment

• Excellent communication skills and the ability to collaborate effectively with technical teams and stakeholders

• Dedication to meticulous documentation and reporting practices

• Salary and title will commensurate with experience