Customer Service Executive (Email Support)| Office hours | Up to $3800 Monthly - #1112670

Job Purpose
To handle policyholders’, distribution representatives’, and business partners’ queries on products and services via email and written channels, ensuring a positive customer experience.

Responsibilities

• Respond promptly to enquiries and requests received via email, mail, and fax within expected turnaround times.

• Manage and resolve issues related to insurance and policy matters.

• Assess and handle appeals, feedback, and minor complaints from multiple channels.

• Deliver excellent customer service to maintain high satisfaction levels.

• Support ad-hoc assignments and tasks delegated by the Section Head.

• Take accountability for business and regulatory compliance risks, ensuring proper mitigation steps.

• Stay updated on industry trends, regulations, and best practices in risk management.

• Proactively highlight potential concerns and share risk management practices.

Requirements

• Minimum Diploma qualification.

• Meticulous, accurate, and able to consistently produce quality work.

• Strong customer service orientation with a drive for service excellence.

• High integrity, accountability, and a positive work attitude.

• Team player with good communication and interpersonal skills.

Interested Applicants

If you’re eager to make a meaningful impact in customer experience, we want to hear from you!

Please send in your resume to:

[email protected]

Go Ai Wei (R1440661)

Cornerstone Global Partners

EA License Number: 19C9859