Customer Service Associate (Mall Operations) - #1112131

Job Details:
Duration: 1 Year (extendable)
Location: Central/East
Working Days/Hours: 6 days work week, Rotating Shifts
Shift 1: 9 AM – 5 PM
Shift 2: 12 PM – 8 PM
Shift 3: 2 PM – 10 PM
Salary: Up to $3200 (depending on experience and qualification)*

Job Responsibilities:
You will provide support and problem resolution for customers. You will be managing the handling of customer enquiries and oversees any issues and feedback raised by customers to ensure a high service standard.

Responsibilities:

- Managing of the customer service counter and exhibiting excellent customer service skills in the course of duty
- Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments
- Provide timely and accurate clarification and advice to enquiries from the public
- Handling of customers’ feedback and complaints
- Perform paging and in-house announcement based on the standard guidelines
- Receiving in-coming calls and making out-going calls
- Handling and administering of lost and found items
- Assist in the execution of the mall’s promotions and events
- Handling of administrative duties and other tasks assigned

Job Requirements:

- Min GCE’O’ Levels and above
- Preferably with 1 or 2 years working experience in similar capacity
- High self-initiative and attentive to details
- Required to work on 6 days rotating shifts including weekends and Public Holidays
- Tech Savvy, customer oriented with good communication and interpersonal skills

Interested applicants -> Simply click apply below with your updated resume :)

We regret to inform that only shortlisted candidates will be notified!

Thank you!

Ng Shirlyleen (R1769974)

RecruitFirst Pte Ltd (E.A.13C6342)