Service Crew - #1111961

Job Title – Service Crew

Job Role Description
The Service Crew to be responsible for day-to-day front-of-house operations of the assigned restaurant.  He/she ensures smooth dining experiences for customers by delivering excellent service, maintaining high standards of cleanliness and food hygiene, and supporting the outlet’s sales and service targets.

This job responsibilities shall include but not be limited to:

Job description

·       Work closely with kitchen, bar, and management teams to ensure smooth coordination of service

·       Maintain smooth operations & standard of work.

·       Ensure excellent customer service experience to customer.

·       Upsell food/wines to customers and cross sell related products.

·       Placing the needs and preferences of customers, provide personalized assistance and build strong customer relationships.

·       Inform & promote in-house promotions, members program and upcoming events to customer.

·       Maintain store cleanliness, visual merchandising, presentation.

·       Ensure orders accurately and deliver food/beverages promptly and enquiries are handled quickly and effectively in a helpful and friendly manner.

·       Provide attentive service, anticipate customer needs, and personalize dining experiences.

·       Ensuring compliance with Food & Health Safety Regulations.

·       Provide a clean, comfortable and convenient dining/shopping experience.

·       Ensure food hygiene & workplace safety guidelines are strictly followed.

·       Manage and maintain the stock on hand inventory, financial or other assets of property of the company to reduce & eliminate any losses or wastage.

·       Responsible for accurately processing customer transactions, handling of cash and operating POS system. Attention to detail and accuracy to ensure smooth efficient checkout process.

·       Perform checks of the store’s count and reconcile cash register, review, and update any necessary reports or documentation before securing the store and leaving for the day.

·       Any other operational duties assigned by Management.

Requirements:

·       Prior experience in wine sales is preferred or experience in F&B and/or wine bar.

·       Passion in wines

·       WSET certified/ food & hygiene certificate will be an added advantage.

·       Well organized and good team player

Benefits:

·       Professional Development

·       Health Insurance

·       Medical benefit

·       Staff Discount

·       Staff Training

·       Performance Bonus