CUSTOMER SUPPORT AND ORDER MANAGEMENT EXECUTIVE - #1112033

Customer Service & Order Management Executive

Responsible for accurately processing and managing customer orders ensuring timely delivery by collaborating with sales, logistics, and warehouse teams.

Key Responsibilities

• Order Processing:

• Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details.

• Enter orders into the company's NAV system, ensuring proper data entry and adherence to company policies.

• Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed.

• Acknowledge PO & delivery through Customer’s Ordering portal

• Monitor order status throughout the fulfilment process, updating customers on delivery timelines and any changes.

• Generate reports on order metrics like sales trends, delivery times, and backorder rates.

• Analyze data to identify areas for improvement and propose process optimization strategies.

• Update RDD (requested delivery date) & PDD (promised delivery date) in both NAV & customer PO portal to ensure no pass due orders

• Ad hoc activities assigned by superior

Qualification & Experience

• Diploma in any field

• Proficient in Microsoft Office applications, particularly Excel

• Proficiency in ERP systems (Microsoft NAV)

• Proven experience in sales operations

• Strong attention to detail and accuracy in data entry

• Excellent communication and interpersonal skills to interact with customers and internal teams

• Ability to prioritize tasks and manage multiple orders simultaneously

• Problem-solving skills to address customer concerns and resolve order issues