Food and Beverage Captain - #1111913

ABOUT THE ROLE

As a Captain at Publico Ristorante, you will lead by example in delivering exceptional Italian dining experiences.  You will be responsible for managing a service section, guiding and mentoring junior tam members, and ensuring guests receive warm, attentive and polished service at all times.  You are a key player in upholding our brand standards and creating memorable moments that reflect the vibrant lifestyle and hospitality of Publico.

 At InterContinental Hotels & Resorts, we believe in Inspiring Incredible - both within our teams and in every guest experience.  With a global, cultured mindset paired with deep local expertise, we bring our unique personalities to every interaction, creating authentic and memorable moments.  Our success is driven by passionate individuals who understand hospitality inside and out.  We perform at our best by fostering a culture of excellence, engagement, and well-being - because when we invest in ourselves, we deliver exceptional experiences.  We fuel innovation by embracing diverse perspectives, leading to creative and forward-thinking solutions.  And we stand out because of our unique culture, setting us apart in the industry.

 As a colleague of InterContinental Singapore Robertson Quay, you will be part of a team that embodies this philosophy, delivering exceptional service and elevating hospitality to new heights.  If you believe in our values and want to be part of something truly special, we want you on our team!

YOUR DAY TO DAY

People

• Supervise and support Servers in your assigned section to ensure smooth service flow.

• Assist with onboarding and on-the-job training for new team members.

• Foster a positive team spirit and contribute to pre-shift briefings.

• Collaborate with Supervisors and Managers to ensure proper staffing and task delegation.

  Financial

• Support the outlet’s upselling strategies through thoughtful recommendations.

• Ensure accurate order taking and billing, minimizing errors and wastage.

• Handle service tools and equipment responsibly to reduce breakage and costs

• Monitor stock levels of side stations and escalate replenishment needs as required.

  Guest Experience

• Lead service delivery in your section according to brand standards, outlet Standards Operating Procedures and Italian service traditions.

• Establish rapport with guests, anticipate their needs and respond promptly to requests or feedback.

• Maintain in-depth knowledge of the menu, including ingredients, preparation methods, and pairing suggestions.

• Ensure all tables are set, served and cleared in a timely and professional manner.

  Responsible Business

• Uphold hygiene, safety, and sustainability standards in daily operations.

• Support environmentally conscious practices, such as minimizing waste and conserving resources.

• Ensure compliance with all health, safety, and licensing requirements.

• Take care of shared equipment, uniforms, and workspace as part of overall team responsibility.

WHAT WE NEED FROM YOU

• At least 2 years of relevant experience in a full-service or lifestyle dining concept standalone venue.

• Strong knowledge in Italian cuisine, wines, and service etiquette preferred.

• Strong interpersonal and communication skills, with a natural ability to engage with guests.

• Passionate about hospitality, people-focused, and a natural team player.

• Meticulous attention to detail and a commitment to excellence.

• A team player who takes pride in delivering memorable dining experiences.

• Leadership qualities with the ability to guide and coach team members on the floor.

• Professional grooming with a warm, confident presence.

• Positive attitude, approachable personality, and strong team spirit.

• Proactive, eager to learn, and able to contribute in a fast-paced, dynamic setting.

• Able to work on shifts, weekends, and public holidays as rostered.

WHAT WE OFFER

At InterContinental Singapore Robertson Quay, we are committed to providing a supportive and enriching work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career development and progression

• Comprehensive health and wellness benefits

• Discounts on hotel stays and dining experiences

• Collaborative and inclusive company culture

ABOUT US

InterContinental Singapore Robertson Quay is a luxury hotel that combines sophisticated design, impeccable service, and a commitment to sustainability. As part of the InterContinental Hotels Group, we are dedicated to delivering exceptional experiences for our guests and creating a rewarding work environment for our employees. Join us and become a part of our dynamic team!

Apply now for this exciting Purchasing Manager opportunity at InterContinental Singapore Robertson Quay.