EV Service Advisor - #1111703

Responsibilities:

• Customer Service

• Listen and document customer concerns and issues with their vehicle.

• Provide clear and concise explanations of recommended services and repairs.

Service Consultation and Coordination

• Schedule service appointments and manage the service workflow.

• Coordinate with technicians to ensure timely and accurate diagnostics and repairs.

• Keep customers informed of the status of their vehicle throughout the service process.

• Review the service and repairs completed with the customer, ensuring satisfaction.

• To act according to the principles of the core processes of After Sales.

• Monitoring the progress on the repairs/service and keep customer updated of the status on the repairs of their car.

• Provide quotations for repair of customer’s car including body/paint repair jobs.

Administration

• Process service orders, invoices, and payments.

• Maintain detailed records of services performed and parts used.

• Communicating with customers for approval to carry out additional repairs on their cars whenever necessary.

• Performs any other ad-hoc duties as assigned by the supervisors.

Job Requirements:

• Relevant experience in Automotive Industry or with automotive technical knowledge will be an advantage.

• Obtain at least Class 3 Singapore Driving License.

• Proficient in spoken & written English and Mandarin to handle Chinese speaking customers.

• Attention to detail and a commitment to delivering high level of customer service.

• Knowledge of automotive repair and maintenance.

• Flexibility to adapt to changing technologies and industry trends.

• Strong organizational, multitasking and communications abilities.