Front Desk and Client Service Specialist - #1111305

We’re looking for someone who can provide a welcoming experience, serve and manage FSMOne clients, and support the well-being of internal staff.

 Responsibilities

In this role, you will:

• Welcome and assist walk-in clients at the front desk, making sure every visit feels professional and friendly.

• Assist clients with account opening and general account or transaction inquiries.

• Follow up with clients via calls or emails to update them on their account requests or issues.

• Handle all incoming and outgoing mail, couriers, and packages.

• Ensure the office remains clean and tidy by liaising with and overseeing the work of our third-party cleaning service.

• Coordinate office maintenance needs, such as lights, air-conditioning, and equipment servicing, by working with vendors and the office building management.

• Keep an eye on office supplies, snacks, and stationery, and manage orders while staying within budget.

• Manage boardroom bookings, locker keys, and access passes.

Requirements

• Minimum diploma in any discipline

• Candidates without working experience or less than 1 year of working experience are welcomed to apply

• Working experience in customer service will be an advantage

• Service oriented and able to communicate effectively with all levels of people

• Self-motivated, meticulous and possess initiative

• Easy-going personality with positive attitude

• Able to multi-task and work independently as well as work as a team

• Ability to converse in English and Mandarin is preferred to liaise with Chinese speaking associates