Customer Account Executive - #1110743

Responsibilities

1. Support Customer Support Manager and Business Development Directors on account matters

2. Manage aftersales processes including sales quotations, follow-ups, and routine reporting (e.g., Customer Status, Monthly Sales)

3. Handle customer inquiries and complaints professionally; ensure timely resolution with all stakeholders

4. Maintain positive client relationships through regular communication

5. Coordinate internally on job inductions, closures, and ad-hoc reporting

6. Oversee shipping, invoicing, and logistics coordination

7. Maintain accurate sales and customer data in ERP systems

8. Liaise with OEM HQ on warranty claims, spares, agreements, and reporting

9. Assist in planning and executing marketing events

10. Ensure compliance with export controls, ethics, and internal policies

11. Participate in 24/7 AOG hotline (rotation basis)

12. Occasional travel required

Requirements:

• Diploma/Degree in any discipline

• Minimum 2 years of Customer Support Experience

• Experience in manufacturing is a plus

• Advanced MS Office experience, SAP experience

Ideal Candidate:

• Proactive, resourceful, and results-driven

• Strong team player with good planning and organizational skills

• Comfortable working under tight deadlines in a fast-paced environment

• Experience in Aviation industry

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.

M Uma Shangari

Registration Number: R25154208

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)